Refunds & returns

At Tiffany Tran, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a straightforward and customer-friendly refund and return policy in place.

Our policy allows for returns and refunds within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

If you wish to return an item, please contact our customer service team within the 30-day period. They will guide you through the return process and provide you with a return authorization number.

Once you have received the return authorization number, you can send the item back to us using a trackable shipping method. Please ensure that the item is securely packaged to avoid any damage during transit.

Upon receiving the returned item, our team will inspect it to ensure that it meets the return criteria. If everything is in order, we will initiate the refund process.

The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.

In the rare event that you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or provide a full refund, depending on your preference.

It's important to note that certain items are not eligible for return or refund. These include personalized or custom-made items, as well as items that have been worn, washed, or altered.

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with every purchase.